Support

Use the links below to access support documentation, installation guides, software notes and training information for S2 products.

S2 Services

S2 Security offers S2 Professional Services to meet complex customer requirements throughout the design, deployment, maintenance and growth of integrated security management systems. 

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Support Central

S2 Support Central is where S2 Certified Integrators can access product documentation, technical notes, software downloads, and utilities to assist in set up and installation of S2 access control and video management systems.

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Integrator Training

The S2 Security Technical Certification Program equips systems integrator technicians and end users covered by Black Support to install, configure and support S2 Security products. The program awards graduates with one year of S2 Certification.

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Consultants

Specifications, technical drawings, product documentation, and more are available to consultants who specify S2 access control and video management systems. 

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Software Developers

S2 Security manufactures open platform products that allow for third party integration. Software developers who would like to integrate other products with S2 security management systems have access to APIs, drivers and integration guides.

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Contact Support

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Need Support?

Contact our support team for further assistance.

Do you have the latest version of S2 Magic Monitor?  Log in to download Version 3.

S2 Support Standard
Hours of Operation

Monday through Friday
9:00 a.m. - 7:00 p.m. (EST)

S2 Support will be closed on Monday, January 20 in observance of President's Day.

S2 Support will also be closed on the following holidays.

An on-call Support Engineer will be available for emergencies only.

Requests for emergency and “on holiday” support outside of normal business hours may result in a $500 support fee.

Request Literature

Download our literature request form and email your request to orders@s2sys.com.

Holiday Support Hours